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Guide to Server Management Services and Its Benefits Business today has gone global and this is mainly because of the internet and its growing accessibility. Businesses today , through their websites, make their online presence felt to internet users, and here they create awareness of their products or services and they also facilitate e-commerce. Today, websites are becoming more complex day by day. This has paved the way for newer opportunities in the IT field, and everyone is jumping in offering hosting services and forcing everyone to up their game in order to survive the competition. One of the ways web hosting service providers have responded to the challenge is by outsourcing support services to third party vendor who are experts in the field and can efficiently provide server management services and other support service like server security, maintenance, server support, and server migration as well as web hosting technical support. Below are the advantages of server management service.
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There is a round the clock service management services provided by the vendor so if your server malfunctions, you care assured that there is always someone available to do the trouble shooting. With this round the clock service, the website down time is reduced, and clients who have their sites on those servers are happy.
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Assigning a dedicated team of professionals to monitor servers from a number of locations, to report downtime and uptime, to do security audits of servers, and to take preventive measures to keep away malware, viruses, and other security threats, are some of the other services that outsourced support offer to their clients depending upon the contract. With outsources server management services, business can focus on what is more important to them than doing tasks that are not their expertise. Setting up new servers, installing firewalls, and assisting server migration are the other services offered by server management services if the business is thinking of expanding. With outsourced service management services, there is a financial benefit since there will no longer be an need to invest in costly infrastructure and to hire specialized customer service and technical staff that will increase cost and give additional administrative burdens to the company. If the outsourcing partner is selective carefully and service levels are discussed beforehand, there are no real disadvantages to outsourcing server management services. Below are some things to consider before choosing a support vendor. Budget for outsourcing, previous experience and reference from other clients, support quality measured in terms of personnel’s communication skills and technical expertise, minimum set of services offered by the vendor or price-service comparison, are the things to consider before choosing a support vendor. Limits on maximum initial response time as well as time to resolve an issues should be set. There should also be SOP for responding to emergency situations and for settling any grievances.